Family 1st of Texas FCU

A Note to our members regarding covid-19

To protect Credit Union members and staff, we encourage those who feel sick or are experiencing any cold or flu-like symptoms to conduct business through our drive-thru or curbside assistance option.

If you choose to enter our lobby, please note there will be changes to how we serve our members.

Lobby Hours: 10:00am-4:00pm

Drive-Thru Hours: 9:00am-5:00pm

FACE COVERINGS

Members who wish to conduct business in our lobby are required to wear a mask or face covering in accordance with the Executive Order issued by Judge B. Glen Whitley issued June 25, 2020 and extended until December 31, 2020.

Please know that we will require you to lift your face mask to verify your identity prior to conducting any transaction.

SOCIAL DISTANCING

We have placed floor graphics in our lobby to remind members to maintain a safe distance while waiting.
Members will need to call to set up an appointment for services such as opening new accounts/CD’s and loans.
Our drive-thru continues to remain open with expanded service offerings such as curb-side assistance for members who do not feel comfortable signing in or lifting their face mask.

HAND SANITIZER

Hand sanitizer and masks, are available in our lobby for members and staff to use at their convenience.

INCREASED CLEANING

Our staff is cleaning and sanitizing the lobby throughout the day. Our lobby hours will be from 10am-4pm to ensure that there is extra cleaning time at branch open and close.

CALL US AT 817-847-8992 TO:

Schedule an appointment with our Member Service or Loan Representative
Conduct business via our curbside assistance option
Temporarily increase your ATM withdraw limit
Temporarily increase your debit card limit

ONLINE RESOURCES

With the use of technology, we are better equipped to continue to serve our members with their financial needs. Here is a quick reminder of some of the things you can do without leaving the comfort of your home through our mobile app or home banking platforms: