Effective July 26th: Out of an abundance of caution, Family 1st's will temporarily close our lobby due to a possible exposure to members of our staff.
We will update with more information as we receive it. Thank you and we apologize for the inconvenience.
Notice

Please do not send confidential or sensitive information to the Credit Union via email, because it may not be a secure method of communication. We encourage members to call or stop by the branch to speak with a representative. Once we establish a relationship, we can send information through a secured email administered by the Credit Union. 

By Phone

Office: 817.847.8992

Fax: 817.847.0328

Debit Card:
If a debit card transaction has been denied, please call 1.888.263.3370, 24 hours a day, 7 days a week. 

To report debit cards lost or stolen, call 1.800.791.2525.

To activate your debit card or update your pin, call 855.726.4885

Credit Card:
To file a dispute or report credit cards lost or stolen, call 1.800.599.7889 

By Email

General Info:
postmaster@family1stfcu.org

Member Services/New Account Information:
carlos@family1stfcu.org

Loan Processor:
janet@family1stfcu.org

 

Location & Mailing address

Branch Address: 
Family 1st of Texas FCU
3501 Western Center Blvd.
Fort Worth, TX 76137

Credit Card Payment Address: 
VISA®
P.O. Box 4521 
Carol Stream, IL 60197-4521

*Please make sure you include your credit card number when making payments. 


 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
LOBBY HOURS

Please note that Wednesday's hours are different than other days of the week. 

Monday: 9 am-5 pm
Tuesday: 9 am-5 pm 
Wednesday: 9:30 am-5 pm 
Thursday: 9 am-5 pm
Friday: 9 am-5 pm 

Closed Saturday & Sunday 

DRIVE-THRU HOURS

Please note that Wednesday's hours are different than other days of the week. 

Monday: 9 am-5 pm
Tuesday: 9 am-5 pm 
Wednesday: 9:30 am-5 pm
Thursday: 9 am-5 pm
Friday: 9 am-5 pm 
 

Closed Saturday & Sunday  

2021 holiday closures

Friday, Jan. 1 - New Year's Day 2021
Monday, May 31 - Memorial Day
Monday, July 5 – Independence Day
Monday, September 6 – Labor Day
Monday, Oct 11 – Columbus Day
Thursday, Nov 11 – Veteran’s Day
Thursday, Nov 25 – Thanksgiving
Friday, Nov 26 (Extended Holiday)
Friday, Dec 24 – Christmas Eve – Closing at noon
Friday, Dec 31 – New Year’s Eve – Closing at noon