Family 1st is excited to announce that we will be completing a major system upgrade in April 2020! Be on the lookout for more info in the coming weeks.

Please do not send confidential or sensitive information to the Credit Union via email, because it may not be a secure method of communication. We encourage members to call or stop by the branch to speak with a representative. Once we establish a relationship, we can send information through a secured email administered by the Credit Union. 

By Phone

Office: 817.847.8992

Fax: 817.847.0328

If a debit card transaction has been denied, please call 1.866.842.5208, 24 hours a day, 7 days a week.

To file a dispute or report credit cards lost or stolen, call 1.800.442.4757. 

To report debit cards lost or stolen, call 1.800.791.2525


By Email

General Info:

Member Services/New Account Information:

Teller Services:

Loan Processor:


Location & Mailing address

Family 1st of Texas FCU
3501 Western Center Blvd.
Fort Worth, TX 76137


Please note that Wednesday's hours are different than other days of the week. 

Monday: 9 am-5 pm
Tuesday: 9 am-5 pm 
Wednesday: 9:30 am-5 pm 
Thursday: 9 am-5 pm
Friday: 9 am-5 pm 

Closed Saturday & Sunday 


Please note that Wednesday's hours are different than other days of the week. 

Monday: 9 am-5 pm
Tuesday: 9 am-5 pm 
Wednesday: 9:30 am-5 pm
Thursday: 9 am-5 pm
Friday: 9 am-5 pm 

Closed Saturday & Sunday  

2019 holiday closures

Tuesday, Jan. 1 - New Year's Day 2019
Monday, Jan. 21 - Martin Luther King Jr. Day
Monday, Feb. 18 - Presidents Day
Monday, May 27 - Memorial Day
Thursday, July 4 - Independence Day
Monday, Sept. 2 - Labor Day
Monday, Oct. 14 - Columbus Day
Monday, Nov. 11 - Veteran's Day
Thursday, Nov. 28 - Thanksgiving
Friday, Nov. 29 - Thanksgiving (Extended Holiday)
Tuesday, Dec. 24 - Closing at noon
Wednesday, Dec. 25 - Christmas Day
Tuesday, Dec. 31 - Closing at noon
Wednesday, Jan. 1 - New Year's Day 2020