Holiday cash in short supply? Family 1st can help! 2024 savings goals? We can help with that too, call or stop by today.

****Blanket Drive-help us spread some holiday cheer!****
Collecting blankets for those in need through December 15 in our lobby.
Plus, be entered into a drawing for $25 VISA Gift Card when you donate a blanket.

Please do not send confidential or sensitive information to the Credit Union via email, because it may not be a secure method of communication. We encourage members to call or stop by the branch to speak with a representative. Once we establish a relationship, we can send information through a secured email administered by the Credit Union. 

By Phone OR TEXT

For Account Services: Text 817-847-2850

For Lending Services: Text 817-847-2815

Office: 817.847.8992

Fax: 817.847.0328

Debit Card:
If a debit card transaction has been denied, please call 1.888.263.3370, 24 hours a day, 7 days a week. 

To report debit cards lost or stolen, call 1.800.472.3272.

To activate your debit card or update your pin, call *IVR 800-992-3808.

Credit Card:
To file a dispute or report credit cards lost or stolen, call 1.800.599.7889

For assistance resetting your online access at eZCard, call 1-866-604-0380

By Email

General Info:

Member Services/New Account Information:

Loan Processor:


Location & Mailing address

Branch Address: 
Family 1st of Texas FCU
3501 Western Center Blvd.
Fort Worth, TX 76137

Credit Card Payment Address: 
P.O. Box 4521 
Carol Stream, IL 60197-4521

*Please make sure you include your credit card number when making payments. 


Please note that Wednesday's hours are different than other days of the week. 

Monday: 9 am-5 pm
Tuesday: 9 am-5 pm 
Wednesday: 9:30 am-5 pm 
Thursday: 9 am-5 pm
Friday: 9 am-5 pm 

Closed Saturday & Sunday 


Please note that Wednesday's hours are different than other days of the week. 

Monday: 9 am-5 pm
Tuesday: 9 am-5 pm 
Wednesday: 9:30 am-5 pm
Thursday: 9 am-5 pm
Friday: 9 am-5 pm 

Closed Saturday & Sunday  

2023 holiday closures

January 16 - Martin Luther King Jr. Day
February 20
- Presidents' Day
May 29 - Memorial Day
June 19  Juneteenth
July 4 - Independence Day
September 4 - Labor Day
October 9 - Columbus Day
November 10 - Veteran’s Day (Observed)
November 23 - Thanksgiving
November 24 - Day after Thanksgiving
December 25 - Christmas Day
January 1 - New Year’s Day