Family 1st of Texas FCU : Contact Us

Quick Links

Notice

Please do not send confidential or sensitive information to the Credit Union via email, because it may not be a secure method of communication. We encourage members to call or stop by the branch to speak with a representative. Once we establish a relationship, we can send information through a secured email administered by the Credit Union.

By Phone

Office: 817.847.8992

Fax: 817.847.0328

Debit Card:
If a debit card transaction has been denied, please call 1.888.263.3370, 24 hours a day, 7 days a week.

To report debit cards lost or stolen, call 1.800.791.2525.

To activate your debit card or update your pin, call 855.726.4885

Credit Card:
To file a dispute or report credit cards lost or stolen, call 1.800.599.7889.

By Email

General Info:
postmaster@family1stfcu.org

Member Services/New Account Information:
carlos@family1stfcu.org

Loan Processor:
janet@family1stfcu.org

Location & Mailing address

Branch Address:
Family 1st of Texas FCU
3501 Western Center Blvd.
Fort Worth, TX 76137

Credit Card Payment Address:
VISA®
P.O. Box 4521
Carol Stream, IL 60197-4521

*Please make sure you include your credit card number when making payments.

LOBBY HOURS

Please note that Wednesday's hours are different than other days of the week.

Monday: 9 am-5 pm
Tuesday: 9 am-5 pm
Wednesday: 9:30 am-5 pm
Thursday: 9 am-5 pm
Friday: 9 am-5 pm

Closed Saturday & Sunday

DRIVE-THRU HOURS

Please note that Wednesday's hours are different than other days of the week.

Monday: 9 am-5 pm
Tuesday: 9 am-5 pm
Wednesday: 9:30 am-5 pm
Thursday: 9 am-5 pm
Friday: 9 am-5 pm

Closed Saturday & Sunday

2021 holiday closures

Friday, Jan. 1 - New Year's Day 2021
Monday, May 31 - Memorial Day
Monday, July 5 – Independence Day
Monday, September 6 – Labor Day
Monday, Oct 11 – Columbus Day
Thursday, Nov 11 – Veteran’s Day
Thursday, Nov 25 – Thanksgiving
Friday, Nov 26 (Extended Holiday)
Friday, Dec 24 – Christmas Eve – Closing at noon
Friday, Dec 31 – New Year’s Eve – Closing at noon