*Effective November 16, 2020, our lobby will be temporarily closed.*
We apologize for any inconvenience. Please see below for how we can best serve you during this time.

Please do not send confidential or sensitive information to the Credit Union via email, because it may not be a secure method of communication. We encourage members to call or stop by the branch to speak with a representative. Once we establish a relationship, we can send information through a secured email administered by the Credit Union. 

By Phone

Office: 817.847.8992

Fax: 817.847.0328

Debit Card:
If a debit card transaction has been denied, please call 1.888.263.3370, 24 hours a day, 7 days a week. 

To report debit cards lost or stolen, call 1.800.791.2525.

Credit Card:
To file a dispute or report credit cards lost or stolen, call 1.800.599.7889 

By Email

General Info:

Member Services/New Account Information:

Teller Services:

Loan Processor:


Location & Mailing address

Branch Address: 
Family 1st of Texas FCU
3501 Western Center Blvd.
Fort Worth, TX 76137

Credit Card Payment Address: 
P.O. Box 4521 
Carol Stream, IL 60197-4521

*Please make sure you include your credit card number when making payments. 


Please note that Wednesday's hours are different than other days of the week. 

Monday: 9 am-5 pm
Tuesday: 9 am-5 pm 
Wednesday: 9:30 am-5 pm 
Thursday: 9 am-5 pm
Friday: 9 am-5 pm 

Closed Saturday & Sunday 


Please note that Wednesday's hours are different than other days of the week. 

Monday: 9 am-5 pm
Tuesday: 9 am-5 pm 
Wednesday: 9:30 am-5 pm
Thursday: 9 am-5 pm
Friday: 9 am-5 pm 

Closed Saturday & Sunday  

2020 holiday closures

Wednesday, Jan. 1 - New Year's Day 2020
Monday, Jan. 20 - Martin Luther King Jr. Day
Monday, Feb. 17 - Presidents Day
Monday, May 25 - Memorial Day
Monday, Sept. 7 - Labor Day
Monday, Oct. 12 - Columbus Day
Wednesday, Nov. 11 - Veteran's Day
Thursday, Nov. 26 - Thanksgiving
Friday, Nov. 27 - Thanksgiving (Extended Holiday)
Thursday, Dec. 24 - Closing at noon
Friday, Dec. 25 - Christmas Day
Thursday, Dec. 31 - Closing at noon
Friday, Jan. 1 - New Year's Day 2021